In the latest official Ubuntu and Debian distributions, the GNOME 49+ desktop environment is enabled by default. It uses the new Wayland display protocol, which replaces the older X.org (X11). Wayland support is currently under development, and it will take some time before we fully implement it. However, you can still maintain remote access to your devices by switching back to the previous X.org (X11) protocol.
When connecting to a device in remote desktop control mode, the screen image from the remote device is transmitted as a video stream. To achieve high-quality video, stable network conditions are required — but these are not always available. For this reason, we provide several settings that allow you to adjust video transmission according to your current network conditions.
As our solution operates within the browser, we frequently receive inquiries from providers of various electronic services seeking to integrate remote access into their products. Often, the integration process poses challenges and raises additional questions. Therefore, let's delve into one of the most common integration scenarios.
This type of access allows you to connect to a device at any time from your account, which is why it is called permanent. For it to work, you need to install the agent application on the device, which will maintain a constant connection between the device and your account.
Quick Support is a special method for one-time connections with occasional clients using invitations and one-time codes. Invitations are created by technicians and sent to clients, while one-time codes are generated by clients and sent to technicians. In both cases, the connection is established automatically.
Branding is the partial alteration of the software's interfaces using a corporate style. Your customers will receive invitations and agent application files with your company's logo and name. This increases customer loyalty and trust in the software being used.
When working with a remote desktop, you often need more than just mouse and keyboard control. Features like sound management, clipboard data exchange, file system access, and others can play an important role.
Now you can use the new File Manager connection mode for working with files. In this mode, instead of a screen image, you'll see a dual-pane interface with file lists, similar to desktop programs like Far Manager, Total Commander, and others. In the left pane, you select the local directory of the computer you are connecting from, and in the right pane, the directory from the remote device. After that, you can move and copy files between them, and more.
When there are more than a dozen remote devices in permanent access, there are difficulties in accounting and managing them. To solve these issues, you can group devices together, assign them by purpose, set group settings, and grant individual group access rights.